Shipping policy
Last updated: 1st May 2026
We're proud to ship our pet supplies to customers across Singapore and around the world. This page outlines our shipping rates, estimated delivery times, and the policies that apply to every order.
1. Order Processing Time
All orders are processed and packed within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During promotional periods or sales, processing may take slightly longer — we'll always do our best to keep you updated.
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.
2. Domestic Shipping (Singapore)
Orders within Singapore that total SGD $110 or more (after discounts, before any applicable taxes) qualify automatically for free standard shipping — no code needed.
3. International Shipping Rates
We currently ship to the following regions. Rates are flat and calculated at checkout based on destination.
Asia
| Rate | Estimated Transit Time | Countries Covered |
|---|---|---|
| SGD $12.00 | 5–10 business days | Malaysia, Japan, Philippines, South Korea, Thailand, Vietnam |
Europe [Currently Unavailable]
| Rate | Estimated Transit Time | Countries Covered |
|---|---|---|
| SGD $15.00 | 6–11 business days | Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Israel |
North America
| Rate | Estimated Transit Time | Countries Covered |
|---|---|---|
| SGD $15.00 | 6–12 business days | Canada, United States |
Oceania
| Rate | Estimated Transit Time | Countries Covered |
|---|---|---|
| SGD $12.00 | 5–10 business days | Australia, New Zealand |
4. Customs, Duties, and Import Taxes
For orders shipped outside of Singapore, your order may be subject to import duties, customs fees, and local taxes imposed by the destination country. These charges are determined by your local customs office and are not included in the item price or shipping cost shown at checkout.
- The recipient is responsible for paying any such charges upon delivery.
- We are unable to predict what these charges may be, as customs policies vary widely by country.
- If a package is refused due to unpaid customs fees and returned to us, the customer is responsible for the original shipping cost and any return shipping fees; the product cost will be refunded where applicable, less these costs.
5. Order Tracking
Once your order ships, you'll receive an email with a tracking number and a link to follow its progress. Please allow 24–48 hours for tracking information to update after dispatch. If you haven't received tracking details within 3 business days of placing your order, please contact us.
6. Shipping Delays
While we work with reliable carriers to ensure timely delivery, transit times are estimates and not guarantees. Delays may occasionally occur due to customs processing, severe weather, peak seasonal volumes, public holidays, or other circumstances outside our control. We appreciate your patience and will assist with any concerns regarding a delayed shipment.
7. Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer at checkout. If you notice an error, contact us as soon as possible — we'll do our best to amend it before the order ships, but we cannot guarantee changes once an order has been processed.
8. Lost, Damaged, or Missing Packages
If your order arrives damaged, or if tracking shows your package as delivered but you have not received it, please contact us within 7 days of the expected delivery date along with your order number and any relevant photos. We will work with you and our shipping carrier to investigate and resolve the issue, which may include a replacement or refund at our discretion.
9. Split Shipments
Orders containing multiple items may occasionally be shipped in separate parcels, particularly for large or oversized pet supplies. If this applies to your order, you will receive separate tracking information for each parcel at no additional cost to you.
10. Restricted Items
Certain pet products — such as perishable treats, pressurized items, or specific consumables — may be restricted or subject to additional regulations in some countries. If an item in your order cannot be shipped to your destination, we will contact you to arrange a substitution, partial refund, or full refund for the affected item.
11. Contact Us
If you have any questions about your shipment or this policy, reach out to us at Hello@dailypets.co and we'll be happy to help.
This Shipping Policy is part of our Terms of Service and may be updated periodically to reflect changes in our shipping partners, rates, or operating regions. Please review it before placing an order.